Subscription cancellation
A BrickOps customer Owner can schedule cancellation of an eligible paid subscription for the end of the current paid billing period. The Billing Center shows the effective service end date. A scheduled cancellation can be resumed before that date where the subscription remains eligible to resume.
Access after cancellation is scheduled
Scheduling cancellation does not normally remove already-paid access immediately. The subscription remains available through the current paid period, subject to the Terms & Conditions, security requirements and any separate written arrangement.
Standard subscription charges
Fees for an already-started paid subscription period are normally non-refundable simply because the customer chooses to cancel before the end of that period. Cancellation prevents the next renewal once it becomes effective; it does not automatically reverse a valid charge for service already activated.
Cases we will review for refund
We will review refund requests involving duplicate charges, a verified billing error, a successful charge where paid BrickOps access was not activated and could not be restored within a reasonable time, or another situation where a refund is required by applicable law or expressly approved by JASIQ Labs.
Unauthorized or disputed payments
If you believe a payment was unauthorized, contact us promptly and also use the protections offered by your bank or payment provider where appropriate. We may request reasonable transaction details to identify the payment without asking you to share card PINs, OTPs, UPI PINs or other sensitive credentials.
How to request a refund
Send the request to support@jasiqlabs.com or use the BrickOps Contact page. Include the account or business name, billing email, payment date, amount and a non-sensitive payment reference if available, together with the reason for the request. Do not send card numbers, UPI PINs, OTPs or passwords.
Review and processing time
We aim to review a complete refund request promptly. When a refund is approved, JASIQ Labs will initiate it within 7 business days. The time taken for the refunded amount to appear in the customer's account can vary depending on the payment provider, bank, payment method and applicable settlement process.
Provider, tax and bank adjustments
A refund is processed according to the amount approved by JASIQ Labs and the payment-provider workflow. Any treatment of taxes, provider fees, credits or adjustments follows applicable law, provider rules and the underlying transaction record.
Enterprise or separately contracted services
Custom implementation, migration, enterprise, professional-service or separately quoted work may have cancellation or refund terms in the applicable proposal, order form or agreement. Those agreed terms take precedence for that work where they differ from this standard subscription policy.
Contact
BrickOps is a product of JASIQ Labs Private Limited. Refund and cancellation questions can be sent to support@jasiqlabs.com or +91 79991 09861. Registered office: Sr. No. 222/1, Building No. 8, Lower, Upper & Podium Floors, 1st to 5th Floor, Raheja Woods, Kalyani Nagar, Yerwada, Pune, Maharashtra 411006, India. CIN: U62011PN2025PTC244154.